Bravacar - Rent a Car - Online bookings

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Bravacar
Terms and Conditions
1.- Description
Bravacar is a car rental located in Portugal with offices in Lisbon, Algarve - Faro, Oporto and Madeira Island - Funchal
We try to offer the lowest possible rates. We check the market continuously to be sure that you get the best prices.

2.- Pricing
Please note that all prices for the car rental, optional insurances and extras like child seat etc. on the web page are valid only for bookings made “online”.
For extensions, extras purchased after arrival, etc., the car rental company can use a different rate than the one you might have seen on our web page.

3.- Currency
Please note that Bravacar use Chronopay BV secure page.
The transactions are possible in EURO

4.- Order Process
In order to book your car you just have to follow the easy steps from the “Start booking” page.
All data you give on our web page are sent encrypted so that nobody else can see your details.
To make an order we ask for a reservation fee of 20% as the only down payment. These payments will be captured from your account from the moment you enter and complete your order in our payment page (Chronopay).
The amount of the down payment you will see when you order the car.
Full payment details will be shown on the confirmation voucher.
Your confirmation voucher with details about how to get your rental car with full payment details will be sent to you by e-mail, normally within 1 minute after the order is made.
It is essential that you provide the correct e-mail address and mobile or phone number as the voucher contains very important information about how to get the car at your destination.
The name of the car our rental company, delivery instructions and telephone numbers will be written on your voucher.

5.- Payment method and Security Deposit
To make a booking we ask for a reservation fee of 20% as the only down payment.
The outstanding balance can be paid with a credit card in the name of the driver or cash payment, upon delivery of your car.
As Bravacar is located in an EMU country - Portugal, the reservation fee down payment will be made in Euros.
The payment of the balance and anything purchased locally will be in Euros.
Will be required at the time of delivery of the vehicle a credit card number as security deposit to allow the hiring. The amount of the security deposit are:

For Madeira Island:
Groups EBMN, ECMN, EDMN, EDMR and CDMR: 750.00 EURO
All other groups: 1250.00 EURO
For Lisbon, Faro and Oporto:
Groups EBMN, ECMN, EDMN and EDMR: 800.00 EURO
EDAN: 1000.00 EURO
CDMR, CWMR and CDAR: 1250.00 EURO
IDMR: 1750.00 EURO
PVMR and FVMR: 2000.00 EURO
To eliminate this security deposit, you can make and additional payment for SCDW. The amounts for SCDW are:
For Madeira Island:
Groups EBMN, ECMN, EDMN, EDMR and CDMR: 6.00 EURO per day
All other groups: 7.00 EURO per day
For Lisbon, Faro and Oporto:
Groups EBMN, ECMN, EDMN and EDMR: 10.00 EURO per day
EDAN, CDMR, CWMR e CDAR: 11.00 EUROS per day
IDMR: 12.50 EURO per day
PVMR e FVMR: 16.00 EURO per day
The SCDW does not cover undercarriage, tyres and glasses.

6.- Delivery Information
For airport pick-ups, it is essential that Bravacar has been given the correct flight number and arrival time, before rental start date.
For pick up in ports we need the name of the ferry or Cruise Ship and arrival time in Funchal Harbour. For hotel delivery we need the name of the hotel.
If this is not available at the time of booking, you have to inform us about those details at least 3 days prior to rental start date by e-mail or by phone to the telephone number on your voucher.
Should this information not be provided in time; Bravacar can accept no responsibility or compensation for a failed rental.

7.- Out of hour charges
In most locations flights/ ferries can be met and cars supplied outside normal working hours. However, an additional charge for “out of hour” service might apply.
Details will be shown during the booking procedure.
In the event that a flight/ ferry is delayed or any other reason causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the “out of hour” service is available.

8.- Pick up/delivery - Drop off/Return of the Rental Car
On your voucher you will find the exact delivery details as well as contact information about Bravacar
The delivery can be at the airport with a representative from Bravacar waiting for you with the company name on a sign and with shuttle service to the nearest Bravacar station.
For delivery in the Port, the delivery of the vehicle will be made in the proper place.
When picking up your car at a hotel, the car will be delivered or a shuttle service will bring you to the nearest rental station A charge for delivery and collection may apply and will be advised on booking if applicable.
If you should have any problems finding the car rental company, you have to call the telephone number on the voucher".
Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car.

9.- Driver’s age
The minimum age for the driver is 21 and to present a driving license valid for a least one year.

10.- Period of rental
Rental days are based on a 24-hour basis, commencing at the time as in the voucher.
Bravacar allow up to 1 hour delay in return time without calculating an extra day.
The one hour grace period is only valid at the time of booking.
Changes in return time after rental start will be handled by the car rental company.
In case of delayed flight etc we allow a change in delivery time up to 1 hour, which means your rental period can start and be calculated 1 hour later than on the reservation. There will be no extra cost for this except if the “out of hour” charge should apply.

11. Amendments
All amendments must be made by the customer and confirmed by PHONE CALL to Bravacar Office with a least 3 days before the pickup date

12.- Cancellations of confirmed orders
All cancellations of confirmed orders have to be made through a PHONE CALL.
For cancellations more than 14 days prior to rental period start all your down payment will be paid back and there will be no other costs.
For cancellations less than 14 days or less prior to rental period start, the down payment will not be refunded.
Cancellations/ Amendments after the starting of the rental period will be handled by Bravacar on your destination.
No refunds will be made for no-shows at destination or failure to produce relevant documents, early returns or cancellations after the hire start date.
No refund will be made due to not received/read voucher.
There are normally no refunds for any unused days. It is although up to Bravacar to decide if any refund can be made for unused days.
For last minute orders no refund will be made if the order is confirmed by Bravacar.

13.- Rental documents
The car rental voucher must be presented when picking up your Bravacar car.
Bravacar cannot be held responsible for rentals rejected if a voucher is not presented.
You should retain your rental documents and related receipts for a minimum of 28 days after returning home.

14.- Car type/suitability
However Bravacar will make every effort to reserve a specific type of vehicle, whenever this can be possible, we are unable to guarantee a particular make, model or fuel of car.
Reservations can only be confirmed according to vehicle categories and not according to the car model. The named cars serve ONLY as typical examples for the size and performance of a vehicle category.
Bravacar reserves the right of procuring a vehicle of a higher category whenever the booked vehicle category should not be available.

15.- Fuel
We strongly recommend you to check if the car should be driven with petrol or diesel.

16.- Number of passengers
Please check very carefully the car specifications as Bravacar cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival.

17.- Provision of cars
Bravacar can refuse to provide a car to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements.
In such circumstances the agreement with Bravacar will terminate immediately, and Bravacar will have no further liability to the customer, and no refund will be due.
If you are dissatisfied in any way with the standard of your booked car, you HAVE to inform us about that IMMEDIATELY. Such situations should be handled with Bravacar locally. Failure to do so may result in any claims not being accepted or settled.
Bravacar will only rarely be able to handle complaints about the car standard or performances or make any refunds after the rental period is over.

18.- Liability
Bravacar assumes no liability for actual rentals, which do not come about due to reasons for which the hirer is responsible. Such reasons are for example:
-failing to present a driver’s license or presenting a driver’s license which is no longer valid.
-failing to present a valid passport or identification card.
-failing to present a valid credit card (debit cards only rarely accepted).
-non-compliance with regulations concerning the minimum or maximum age.
Please note that the rental of the vehicle will be subject to the law of Portugal and EMU.

19.- Child seats
Are mandatory in Portugal and must be ordered at the time of booking.
Due to insurance rules you will be required to fit the child seat yoursel.

20.- Across border rentals
Crossing borders has a cost of 25 Euro per contract.

21.- Ferrying the rented car:
Is normally allowed within the same country, but must be requested at your destination.
You must always inform the car rental company that you will take the car on a ferry.

22.- Additional drivers:
Most of the stations rental offers an Additional Driver.
Additional driver tax might vary from each location.

23.- Insurances. What is included?
- Unlimited Mileage
- Third party insurance. Covers third person towards property damages and bodily injuries.
- PAI. Personal Accident Insurance (for passengers inside the vehicle).
- CDW (Collision Damage Waiver), with NO excess/deductible.
- Theft insurance is included in most locations with NO excess.
- Fire insurance is included in most locations with NO excess.
- VAT.
All rental cars are insured for a maximum number of passengers. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.
Please make sure that the car your book is big enough for your needs.

24.- Exceptions To An All Inclusive Insurance
Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, wheels, glass, loss or damage to keys , windshield wipers, mirrors, spare key and car jack, personal belongings in the rented car, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damages caused by roof racks, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turn on electrical devices.
The car rental company, in any case, is not obligated in replacing a flat tire or damages in radio.
Bravacar will not refund any telephone costs.
Bravacar will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention or damages caused by negligence. The customer will accept direct responsibility in respect of such claims.

25.- Accident/breakdown/theft
Vehicle must never be removed from place of accident until police report has been completed and the car rental company has been notified.
If you do not report accident to the police and comply with the requirements under the country's law, the insurance might become invalid.
The report should state if there was any influence of alcohol or drugs.
If the vehicle is damaged while parked you have to report the damage to the car rental company before the car is moved.
It is mandatory for the client to file a police report in case of theft and to turn this document in to the car rental company. It is essential that you also inform any theft to the car rental company immediately. Documents of the car and the keys of the car must be handed to the car rental company.
The client must report all damages IMMEDIATELY to the car rental company.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

26.- Complaints
Bravacar aims to resolve complaints within 28 days of receipt. Some complaints may take longer than 28 days depending on the nature of the issue and information provided.
Bravacar can only consider complaints that reach them within 28 days of the final day of rental to which the rental voucher refers.
Actions against Bravacar are restricted to the laws that occur within the jurisdiction of the Portuguese courts.

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