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                                        How do<A NAME="1"></A> I pay?</SPAN></B><BR><BR>
                                        You can pay with the most common credit cards like Visa and Master card.<BR>
                                        When you make a reservation you will pay a small percentage fee (20 %). <BR>
                                        A down payment will be made from your credit card - 20 % . 
                                        Please make sure that the amount for the down-payment is available on your account.<BR>
                                        The outstanding balance has to be paid with a credit/debit card or cash in the name of the 
                                        driver upon delivery of your car - any of our locations. 
                                        As BRAVACAR is located in a Euro country the reservation fee and the 
                                        down payment will be made in Euro.<BR>
                                        At the end of the rental agreement an invoice will be issued under the clients name.</SPAN>
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                                        <B><SPAN STYLE="color: rgb(227,28,35); font-size: 12px;">
                                        Will all my personal<A NAME="2"></A> data be safe?</SPAN></B><BR><BR>
                                        BRAVACAR does not automatically capture CREDIT CARD NUMBERS from online customers. <BR>
                                        The only personal data we may collect from you is specific personal information such as your name etc. 
                                        This specific information is used to improve the level of our service and functionality online, 
                                        and is not shared with any other company or business partner. <BR>
                                        As with most companies BRAVACAR will analyze the volume and frequency of traffic to and from our website. 
                                        We only use this information to find out which areas of the Website that are accessed most frequently, 
                                        and identify any problems with site navigation and the functionality of the website.<BR>
                                        All transferred data are encrypted. Please see the security certificate on our web page.<BR>
                                        <SPAN STYLE="color: rgb(204,51,51);">Bravacar ensures confidential handling of all customer 
                                        data received.</SPAN></SPAN>
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                                        How can I book <A NAME="3"></A>a car?</SPAN></B><BR><BR>
                                        Just follow the easy steps on the Main Page or at Start Booking page. 
                                        Choose your car, region, location, date and time and you will immediately see 
                                        the cars that are available for the period you have requested.<BR>
                                        In the next step you will have the opportunity to select from the available 
                                        extra equipment,SCDW Super&nbsp;insurance and service options.<BR>
                                        When you have finished the selection of car and extras you will come to the 
                                        order confirmation page. <BR>
                                        You will there have to accept our terms and conditions and provide necessary personal data.<BR>
                                        To confirm your order you will pay a small percentage 20 %.<BR>
                                        When your reservation fee is approved you will get an online link to your 
                                        Voucher with all reservations order details<BR>
                                        As soon as the car rental company has confirmed your booking the down-payment will be captured and 
                                        the final confirmation/voucher will be sent through e-mail. <BR>
                                        Make sure that the e-mail address you enter is correct and that the amount for the down-payment 
                                        is available on your correct.<BR>
                                        Normally you will receive the voucher in seconds.This Voucher is for delivery at BRAVACAR branche.</SPAN>
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                                    FAQ <A NAME="4"></A>TAXES</SPAN></B><BR><BR>
                                    All Local taxes and VAT.</SPAN>
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                                    <B><SPAN STYLE="color: rgb(227,28,35); font-size: 12px;">
                                    What is a CDW <A NAME="5"></A>fully comprehensive insurance?</SPAN></B><BR><BR>
                                    The fully comprehensive insurance (CDW &#8211; collision damage waver) covers any damage of the 
                                    rental car that has been caused by the renting person itself for which third parties are not liable. 
                                    There will be no coverage in cases of for example: <BR>
                                    -intentional actions by the client (e.g. attempt of insurance fraud) <BR>
                                    -or gross negligence (e.g. while intoxicated [alcohol, drugs/narcotics])<BR><BR>
                                    <B><SPAN STYLE="color: rgb(228,31,31);">What is meant by deductible/excess?</SPAN></B><BR>
                                    Deductible/excess is the amount for which the renting person is responsible in case of damages 
                                    to the rented car caused by himself.<BR><BR><BR>
                                    <B><SPAN STYLE="color: rgb(228,31,31);">What is covered by the third party insurance?</SPAN></B><BR>
                                    - Third party bodily injuries. In many countries the third party insurance covers 
                                    also passengers (in the rented car) except driver. 
                                    Please see the &quot;Local Terms and Conditions&quot; for more information.<BR>
                                    - Third party property damages.<BR>
                                    The insurance amounts are according to the insurance rules in each counrty.<BR>
                                    What is covered by the insurance against theft (TP)?<BR>
                                    The insurance against car theft covers the theft of the vehicle but not the luggage or valuable 
                                    property inside the vehicle.<BR>
                                    <B><SPAN STYLE="color: rgb(228,31,31);">PAI-what is that?</SPAN></B><BR>
                                    PAI means Personal Accident Insurance and is an extra available insurance in most locations which 
                                    covers the driver of the rented car for injuries up to a limited amount. 
                                    Most people have already enough coverage in their travel insurance and it is not 
                                    really necessary to buy also the PAI.<BR>
                                    <B><SPAN STYLE="color: rgb(228,31,31);">What is FDW?</SPAN></B><BR>
                                    FDW is Full Damage Waiver which reduces the excess amount the renting person might have to pay 
                                    for collision damages. FDW is included at most destinations.<BR>
                                    Please note! The FDW does not cover damages on wheels, tires, underside of the car, 
                                    glass and damages caused willfully or carelessly. Please see more information in 
                                    the &quot;Local Terms and Conditions&quot; for your destination. <BR>
                                    <B><SPAN STYLE="color: rgb(228,31,31);">What is WUG?</SPAN></B><BR>
                                    WUG is an extra insurance for damages on Wheels/ Underside and Glass. 
                                    Please note that WUG is not available in all destinations.<BR>
                                    For more information about insurances, please see the &quot;Local Terms and Conditions&quot; on your location.<BR>
                                    The amount of any excess and the insurance coverage will be made clear from 
                                    the &quot;Local Terms and Conditions&quot; on your location.</SPAN>
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                                    <B><SPAN STYLE="color: rgb(227,28,35); font-size: 12px;">
                                    Can I book<A NAME="6"></A> my favorite make of car?</SPAN></B><BR><BR>
                                    We will make every effort to reserve a specific type of vehicle, but we are unable 
                                    to guarantee a particular make, model or fuel of car.<BR>
                                    Reservations can only be confirmed according to vehicle categories and not according 
                                    to the car model. The named cars serve as typical examples for the size and performance 
                                    of a vehicle category.<BR>
                                    The local car rental partner on site reserves the right of procuring a vehicle of a higher 
                                    category whenever the booked vehicle category should not be available. 
                                    If you have booked a prestige car, the specific car booked is guaranteed.</SPAN>
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                                    Can I get my <A NAME="7"></A>car in the middle of the night?</SPAN></B><BR><BR>
                                    Yes, in most locations cars can be supplied out of normal working hours. However, there may be an 
                                    additional charge for this which you will see when you fill in the booking details.<BR>
                                    How will I get my car?<BR>
                                    You will find detailed information about how to get your car with the voucher.<BR>
                                    The usual delivery alternatives at airports are:<BR>
                                    -car rental company desk at airport.<BR>
                                    -a representative will meet you with your name on a sign and the car will be at the airport/port etc.<BR>
                                    -a shuttle bus will bring you to the nearest rental station and you will get the car there.<BR>
                                    When picking up your car at the hotel, the car will be delivered or a shuttle bus will bring 
                                    you to the nearest rental station.<BR>
                                    Collection is normally at the airport or local office.</SPAN>
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                                    <B><SPAN STYLE="color: rgb(227,28,35); font-size: 12px;">
                                    How old must I be<A NAME="9"></A> to rent a car?</SPAN></B><BR><BR>
                                    In most countries the minimum age of the driver is 21 years. 
                                    Higher vehicle categories may require higher age.<BR>
                                    You will see the age limits on the page with available cars.<BR>
                                    In some countries paying an additional fee may reduce the minimum age.<BR><BR>
                                    Detailed information will be found under the &quot;Local Terms and Conditions&quot;.<BR><BR>
                                    Can I rent a car when I have only had the driving license for 3 months?<BR>
                                    No, all drivers must produce a full driving license held for at least one year. <BR>
                                    In certain locations and for some car types, drivers must have held a full license 
                                    for a minimum of 5 years.<BR>
                                    Detailed information will be found under the &quot;Local Terms and Conditions&quot;.</SPAN>
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                                    What happens<A NAME="10"></A> if I have to change or cancel my booking?</SPAN></B><BR><BR>
                                    There is no additional cost for the amendment itself if we have the amendment minimum 5 days prior to arrival.<BR>
                                    Should you need to cancel your booking you also have to go to our contact page or send us an email 
                                    or you can also give us a call.<BR>
                                    For cancellations there will be no refunds.<BR>
                                    Cancellations/ Amendments after the starting of the rental period will be handled locally 
                                    by the car rental partner on your destination. BRAVACAR is not responsible for the changes 
                                    in pricing that might occur.<BR>
                                    No refunds will be made for no-shows at destination or failure to produce relevant documents 
                                    including driving license, early returns or cancellations after the hire start date. <BR>
                                    There are normally no refunds for any unused rental days, but it is up to the car rental company 
                                    to decide if any refund can be made.</SPAN>
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                                    <B><SPAN STYLE="font-size: 12px; color: rgb(227,28,35);">
                                    What is<A NAME="What is included in the price"></A> included in the price?</SPAN></B><BR><BR>
                                    The BRAVACAR price includes: <BR>
                                    - Unlimited mileage.<BR>
                                    - Third party insurance.<BR>
                                    - PAI: Personal accident insurance for passengers (not driver) in the rented car. <BR>
                                    - CDW: Collision damage waiver with no excess. <BR>
                                    - FDW: Full Damage Waiver with no excess. <BR>
                                    - Theft waiver with no excess.<BR>
                                    - Fire insurance with no excess.<BR>
                                    - Airport surcharges.<BR>
                                    - VAT and all local taxes.<BR>
                                    - One additional driver.<BR>
                                    - One child / baby seat if needed. Must be ordered.<BR>
                                    Throughout the steps in your booking you will see the price for the car rental as well as costs 
                                    for any extras that might apply.<BR>
                                    The rental period is calculated on a 24-hour basis. But you can give back the car up to 1 hour later than you 
                                    took it without being charged for an additional day. More than 1 hour is calculated as an additional day.<BR>
                                    For detailed information, please check the terms and conditions for your destination.</SPAN>
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                                    <B><SPAN STYLE="font-size: 12px; color: rgb(227,28,35);">
                                    How can I pick up <A NAME="11"></A>my rental car?</SPAN></B><BR><BR>
                                    BRAVACAR will wait for you at the airport desk, in the port, in our office or in the reception of 
                                    your hotel according to the choices you have made.<BR>
                                    Many car rental companies use &#8220;Shuttle Service&#8221; to take you to the rental station.<BR>
                                    Detailed information about how to pick up your car you will find on your confirmation/voucher.</SPAN>
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                                    <B><SPAN STYLE="font-size: 12px; color: rgb(227,28,35);">
                                    Are one way <A NAME="12"></A>rentals possible?</SPAN></B><BR><BR>
                                    When you have selected delivery location you will in the next step see the drop off 
                                    locations that are available and the cost will show in the next step.</SPAN>
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                                        <B><SPAN STYLE="font-size: 12px; color: rgb(227,28,35);">Addictional Questions</SPAN></B><BR><BR>
                                        <B>Do you answer to customer queries?</B>
                                        YES, BRAVACAR will answer within two working days to all customers queries os emails received<BR><BR>
                                        Additional fees and limits We do not charge any additional costs or any security and do not discriminate 
                                        the cardholder in any way towards other customers, using other payment methods. <BR>
                                        BRAVACAR do not request any minimum amount for the use of the credit card.</SPAN>
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